Fa99 Privacy Policy — Your Data, Our Responsibility
Last Updated: January 2026
This policy clearly explains how your personal data is collected, used, and kept secure at fa99. Please read it in full.
Information We Collect
When you create an account at fa99, we collect some essential information from you. This includes your name, mobile number, email address (if applicable), and date of birth. These details are necessary for identity verification and account management.
During payment processing, your mobile banking number (bKash, Nagad, Rocket, etc.) and transaction details are collected. However, your full PIN or password is never stored. All BDT transaction records are kept encrypted on our servers.
When you use our platform, certain technical information is also collected automatically. This includes your device type, operating system, browser version, IP address, and logs of which pages you visited and for how long. This data is primarily used to improve platform performance and maintain security.
Data Categories
- Account Information: Name, mobile number, date of birth, password (hashed)
- Payment Information: Mobile wallet number, transaction amounts & history (BDT)
- Device Information: IP address, browser, operating system, screen resolution
- Usage Information: Page visits, session duration, betting history, preferred sports
- Cookie Information: Session cookies, preference cookies, analytics cookies
How We Use Your Data & Cookie Policy
All collected data is used strictly for specified and legitimate purposes. Our primary goals are managing your account, processing payments, providing customer support, and ensuring platform security. fa99 never sells your data to third parties.
By analysing how you use our platform, we continuously work to improve your experience. For example, data on which sports events are most popular and when users are most active helps us plan our services. This information is not linked to your personal identity — it is analysed purely as aggregated statistics.
Cookies & Tracking
Fa99 uses three types of cookies. Essential Cookies Without these, you won't be able to log in or make payments — there is no option to disable them. Preference Cookies Remembers your language preference and interface settings. Analytics Cookies Used to understand platform traffic and usage patterns, though entirely anonymised. You can disable preference and analytics cookies from your browser settings, though some features may become limited as a result.
Data Retention & Security
All data stored at fa99 is protected with industry-standard encryption technology. Our servers use SSL/TLS protocols to prevent any unauthorized access during data transmission. Passwords are never stored in plain text — they are converted using a one-way hashing algorithm.
Your account information is retained for as long as your account remains active. Upon requesting account closure, we will delete your personal data within 30 business days; however, certain transaction records may need to be kept for a defined period due to legal obligations. Our security team conducts regular system audits to promptly identify and address any vulnerabilities.
In the event of a data breach, we will notify affected users within 72 hours and provide clear guidance on the steps to take. This is our commitment to our users.
Sharing Information with Third Parties
Fa99 never sells or rents your personal data for commercial purposes. However, limited information may be shared with third parties in certain specific circumstances.
Transaction details are shared with mobile banking providers (bKash, Nagad, Rocket) solely for the purpose of processing payments. This information is used only to complete transactions, and these providers operate under their own privacy policies. Data may also be disclosed to relevant authorities if required by law or court order.
Our technical service partners (such as hosting or analytics providers) process data solely in accordance with our instructions and are not permitted to use it independently. Strict confidentiality agreements are maintained with each partner.
Your Rights & Policy Updates
Every fa99 user holds certain fundamental rights over their personal data. You may view and, if necessary, update the information stored in your account at any time. If any details are incorrect, you can submit an update request through our support team.
Core User Rights
The right to know what information is held about you.
The right to correct any inaccurate or incomplete information.
The right to request account closure and deletion of your data.
The right to opt out of your data being used for specific purposes.
Policy Updates
Fa99 may update this Privacy Policy from time to time. We will notify you of any significant changes via your account notifications, and the date of the latest update will be displayed at the top of the page. Continued use of the platform after any changes constitutes your acceptance of the revised policy.
Support & Contact
If you have any questions about this Privacy Policy, or wish to request access to or deletion of your data, please contact us directly. The fa99 privacy team typically responds within 3 business days.
Contact Email: privacy@fa99.im
You can also visit our Help Center page to reach our live support chat directly. Any privacy-related concerns are taken very seriously, and we are committed to responding with full transparency.