Our Commitment to Responsible Gaming
As an entertainment platform, fa99 places the wellbeing and mental health of its users above all else. We believe gaming should be an enjoyable, recreational activity — but only when it is controlled, mindful, and kept within personal limits. fa99 never encourages excessive gaming.
Our platform provides tools and options to help you review your gaming habits and set limits whenever needed. Any user who feels that gaming is having a negative impact on their daily life is welcome to contact our Help Centre at any time.
Warning Signs of Risky Behaviour
When gaming shifts from entertainment to habit and starts affecting other areas of your life, it becomes a cause for concern. If you notice any of the warning signs below, it's important to stay alert and take a break if needed.
Financial Warning Signs
- Spending beyond your set budget
- Chasing losses with more bets
- Cutting back on everyday essentials to fund gaming
- Gaming with borrowed money or by dipping into savings
Behavioural Signs
- Inability to stop gaming
- Hiding your gaming from family or friends
- Difficulty concentrating at work or school
- Feeling restless or irritable when not gaming
If you notice any of the signs above in yourself, please pause and Help Center Reach out. Recognizing the signs early is always the wisest move.
Tips on Setting Time & Budget Limits
The most effective approach to responsible gaming is setting time and spending limits before you start. Before playing on fa99, ask yourself — how much time and how much money (৳ BDT) am I comfortable spending today? Set those limits and stick to them.
Chasing losses by placing more bets is never the right call. At the end of every session, take a moment to step away — have some water, talk to someone you care about. Gaming is a small part of life, not the whole of it.
Practical Tips
- Set a maximum budget (in ৳ BDT) before each session.
- Set a timer — take a break after a set amount of time.
- Never game while drinking or when you're feeling fatigued.
- Never treat gaming as a source of income.
- Take at least one full day off from gaming every week.
Self-Control Features
Fa99 offers users a range of self-control features to support mindful gaming. These tools are entirely voluntary and can be activated at any time through your account settings or the Help Centre.
Deposit Limit
Set daily, weekly, or monthly deposit limits.
Taking a Break
Temporarily suspend your account for a period of time.
Self-Exclusion
Permanently disable account access for the long term.
To activate these features, Help Center Contact us or email support@fa99.im. Our team will process your request promptly.
Minor Protection
Fa99 strictly prohibits anyone under the age of 18 from using the platform. Age is verified at the time of account registration, and additional identity documents may be requested in suspicious cases. Any account suspected of being operated by a minor will be suspended immediately.
A message to parents — please keep your devices and account information out of children's reach. Use parental control software and educate your children about the risks of online gaming. Keeping families safe is a responsibility we all share.
- Never share your fa99 account password with children.
- Never leave your device unattended while logged in.
- If a minor has accessed the platform in any way, please notify us immediately.
Life Balance & Professional Support
Maintaining a healthy balance between gaming and the other areas of your life is essential for overall well-being. Time with family, socializing with friends, work or study, and physical activity — none of these should ever take a back seat to gaming.
If you feel that gaming is getting out of control or affecting your mental health, seeking professional support is completely normal — and a sign of strength. Mental health specialists, counsellors, and support groups are available across Bangladesh.
Contact Us for Support
Contact the fa99 Help Centre: Help Centre Page
Email: support@fa99.im
Our support team is available 24/7 and ready to help.
